Cruise holidays are the dream vacation for many British travellers. Yet for one group, voyaging on board a recent Carnival Cruise ship, their idyllic vacation quickly became a nightmare. A group of six males were caught in a lift for a total of 45 minutes. According to The Sun Online, the bunch claimed the lift cable had snapped during the terrifying incident on board one of its cruises last week.
They are then said to have been told despite their ordeal they would need to leave the ship, and additionally were banned from further cruises.
Passenger Jacob Burrola posted on his Facebook account to claim one of the trapped guests had fainted in the lift as the incident unfolded.
He wrote: “Carnival Cruise Elevator Line snaps while crew members mock passengers and take video, meanwhile passenger faints inside.
“Crew tells passengers another 45minutes won’t kill anyone after being stuck for over an hour with sick passengers on board.”
Jacob uploaded a video from inside the lift which captured it hovering slightly over ground level.
Outside, through a gap in the doors, staff could be seen.
They were spotted with their hands on their hips seemingly waiting for further assistance to arrive.
One of the passengers inside the troubled lift could be seen poking his finger through the mechanical doors, in an attempt to perhaps prise them apart.
Another was heard saying: “”That does not sound good,” as the lift made an unexpected noise.
They passengers then claimed to the Sun they were sent a letter stating they would be kicked off the cruise – and banned from further excursions with the company.
It stated: “This letter will confirm your discussion with Carnival Cruise Line (‘Carnival Inspiration’) personnel where you were informed that you will be disembarked from the vessel and not permitted to sail on board any Carnival Cruise Line vessel in the future.
“This decision was based on your actions on the current cruise, which were a violation of the ship rules.
“Interference with the safety and/or enjoyment of other guests on the ship of caused harm to Carnival.
“Your attempt to book a future cruise will result in cancellation and a possible loss of deposit monies.”
Carnival Cruises told Express.co.uk: “There are always two sides to every story.
“We had a group of guests stuck in one of our elevators last week for approximately 30-40 minutes.
“Our onboard team was summoned to provide assistance.
“Unfortunately, because of the extensive damage to the elevator doors and cabling caused by the guests, the work took longer than expected.”
Meanwhile, in further cruise drama this weekend, Royal Caribbean was forced to cancel three sailings after liner Oasis of the Seas was hit by a crane while in a dry dock.