It’s not a good afternoon if you are relying on TalkTalk for your internet access. The popular broadband supplier is having issues with some customers in the North of England currently unable to access the web or any online services.
The issues began at around 12.30pm with thousands of reports continuing to flood in from areas including Newcastle, Durham and Northumberland.
Down Detector, which monitors outages across the globe, is currently showing over 1,500 reports of TalkTalk’s broadband being down.
Speaking on its forum pages, one TalkTalk users said: “No Internet again. I’m seriously considering switching to another supplier.
While another added: “Stanley county Durham talk talk is down. Update soon as possible please.”
TalkTalk has just confirmed that it is aware of the outage and is working to fix it as soon as possible. In a message on its status page the broadband supplier said: “We’re aware that some customers in and around the North East of England are currently experiencing a loss of service due to a break in a cable on a part of the Virgin Media network which is used to provide service in the area. We’d like to apologise for the inconvenience and assure you we’re working with local engineers to restore service as soon as possible.”
With the outage now lasting over an hour some customers are clearly unhappy.
Venting their frustration on Twitter, one user said: “Looks like someone at @TalkTalk has switched off the entire internet for the North East. Northumberland, Gateshead, Newcastle, Sunderland and Durham all down. Whoops. Can you please turn it back on?”
Another added: “Hi @TalkTalk internet is down in NE6 Newcastle and we are working from home, are you having issues in the T&W area?”
Broadband outages are particularly irritating at this time when so many people are trying to work from home.
This online service is critical for those needing to stay in touch with the office or take video calls and check emails. We’ll update this story as soon as we hear more from TalkTalk about a fix.